Subject Matter of the General Terms and Conditions

These General Terms and Conditions represent the terms of business of the Law Office Emir Mulalić, with its registered office at Ulica Pavla Šubića 9/IV, 10 000 Zagreb (hereinafter: the Law Office) and Registry Office at Lađarska 17, 44000 Sisak, which regulate the mutual rights and obligations between the Law Office on one side and the party / client / customer / orderer (hereinafter: the Client) on the other, which rights and obligations pertain to the provision and use of services and products that the Law Office provides or offers.

All mutual relations between the Law Office and the Client that are not specifically regulated by these General Terms and Conditions shall be governed by the Civil Obligations Act and all other relevant regulations of the Republic of Croatia.

These General Terms and Conditions apply in conjunction with a power of attorney, instruction, representation agreement, or other contract concluded with the Client.

If a power of attorney, instruction, representation agreement, or other contract concluded with the Client differs from the provisions of these General Terms and Conditions, the relationship between the Law Office and the Client shall be judged according to the following order of precedence: power of attorney/instruction/representation agreement, these General Terms and Conditions, any other contract with the Client.

Copyright

The website https://odvjetnik-emirmulalic.hr (hereinafter: the Website) consists of its own paid and free content. All content published on the Website is the exclusive property of the Law Office and may only be used for private and non-commercial purposes and may not be copied, reproduced, publicly displayed, transmitted, or distributed in any way without the author's permission and the mandatory citation of the source of information; while paid content may not, under any circumstances, be copied, reproduced, publicly displayed, transmitted, or distributed in any way except for the personal use for which the paid content is intended.

The content of the Website is protected by copyright belonging to the Law Office. The Law Office holds the copyright to all its own content. Unauthorized use of any part of the Website is considered a violation of the Law Office's copyright and is subject to proceedings before the competent criminal and civil authorities.

Furthermore, the Website contains trademarks, names of individuals, and other similar intellectual property owned by the Law Office. Any infringement of copyright, whether malicious or accidental, constitutes a serious breach of the terms of use of the Website's content and the Law Office's copyright.

Services Provided by the Lawyer and Quality of Services

The Law Office provides services and products in accordance with applicable regulations, the Attorney Act, the Code of Legal Ethics, and within the scope of its legal practice, provides all forms of legal assistance professionally and expertly, in particular giving legal advice, drafting documents, and representing clients before courts, administrative and other bodies and organizations, and other natural persons, as well as providing access to educational material (articles, guides, digital educational products). All clients have the right to equal treatment, the best possible quality of service, and all clients are treated equally regardless of the scope and type of work.

The Law Office cannot, and will never, guarantee success in a dispute or the desired outcome of a consultation, nor guarantee a favorable outcome from the use of educational material. We provide services based on a written order (power of attorney), instruction (written or oral), or a representation agreement, with our work commencing upon acceptance of the offer. We provide products only after payment of the amount specified in the issued invoice.

When providing services, we rely on information and documents related to factual circumstances that we receive from the Client or other sources as agreed or instructed by the Client. To provide the highest quality services, the Client must provide us with all data and documents relevant to the service in question. You are responsible for the accuracy of the data and documents provided, and the law firm is not liable for any adverse consequences resulting from the provision of inaccurate data or documents.

At your request, we can provide you with an offer containing a description of the service/product, the price or method of determining the price of the service/product, and the expected deadline for service execution. We prepare the offer based on data and documents received from the Client or other sources as agreed or instructed by the Client. The Law Office is not liable for damages incurred by the Client or third parties due to unprofessional or unlawful use of services, or due to the use of any independent or non-expert educational material without it being reviewed by a lawyer.

Conditions for Using the Lawyer's Services and Personal Data Protection

Users of the Law Office's services/products can be natural and legal persons. The Client is obliged, before the preparation of an offer/invoice, to provide the Law Office or an authorized person with the data necessary for the preparation of the offer or invoice, which will later serve for the potential conclusion of a contract.

The Client agrees that the Lawyer may, before concluding a contract, verify the client's personal data, identity, status, and solvency with the competent authorities that have access to such data, for which they have the Client's explicit consent.

By their order, oral or written, or by a concluded contract, the Client (legal or natural person) gives their explicit consent to the Law Office to use, enter, and process personal data and OIB (Personal Identification Number) for the needs of its own records, as well as for providing a complete service or delivering a product. The Client further gives their consent for the Law Office, in accordance with the Personal Data Protection Act, to forward the Client's personal data to accounting, financial institutions, creditor banks or debt collection agencies, companies registered for creditworthiness assessment, and value-added service operators, for the purpose of fulfilling legal obligations, verifying solvency, reducing the risk of potential damage, and protecting the interests of the Client and the Law Office, and reducing the Client's future debt.

The Law Office may process the personal data of the Client and persons associated with them (e.g., directors, attorneys-in-fact, etc.) based on the Attorney Act, an issued power of attorney, a concluded contract, or a decision of a competent authority, all for the purpose of providing legal assistance, and in particular for initiating and conducting proceedings before competent authorities, legal counseling, drafting documents, or general representation. You can find out more about the personal data protection implemented by the Law Office here.

Provision of Legal Services

For specific actions, you may give us specific instructions. Also, when we deem it necessary, we are authorized to request a specific instruction in writing to take specific actions. In the absence of a specific instruction, we will take those actions that we consider to be in your best interest. In the absence of a response to a written request for an instruction within 8 days, it is considered that you have given your consent to take the specific action.

A power of attorney may be given as a special power of attorney for a specific proceeding or action or as a general power of attorney for representation in multiple similar or diverse matters before courts, administrative and other bodies and organizations, and other natural persons.

If the power of attorney does not specify a term for which it is issued, it is considered to be issued for an indefinite period, i.e., until revocation or fulfillment of other legal conditions under which the power of attorney ceases to be valid.

All actions taken within the scope of the power of attorney are considered valid, and the Client is obliged to pay the law firm a fee and cover all costs.

Delivery of Ordered Products and Services to the Client

Unless otherwise agreed, the delivery of services is carried out via email. The delivery of products (guides, analyses, digital programs, etc.) is always carried out via email.

Filing and Resolving Complaints

A complaint is considered timely if it is sent in writing within 15 days from the date of receipt of the Law Office's invoice for the service or product provided. The complaint must be in writing, certified with a signature and seal (if the Client has a seal), and must contain a clearly explained subject of the complaint. The complaint is to be sent by registered mail to the Law Office's registered address mentioned in the introduction.

If the Client is a consumer under the Consumer Protection Act, all complaints pursuant to Article 10 of the Consumer Protection Act can be sent by post to the Law Office's registered address mentioned in the introduction or by email to odvjetnik.emirmulalic@gmail.com.

In order for the Law Office to respond to a written complaint not sent by email, consumers are requested to provide accurate information about their first and last name and the address to which the response will be sent. The Law Office is legally obliged to provide a written response to a consumer's complaint no later than 15 days from the date of receipt of the complaint.

In the event of a dispute, the Law Office and the consumer will resolve the dispute amicably, and if this is not possible, the court with subject-matter and territorial jurisdiction shall be competent, applying Croatian law. The rules regarding consumers do not apply to categories of customers or clients who are not consumers.

Material Defects and Consumer's Right to Unilateral Termination

The Law Office is liable for material defects of the service or product delivered to the consumer up to the moment of transfer of risk to the Client, regardless of whether the material defect was known to it. It is also liable for those material defects that appear after the transfer of risk to the Client if they are a consequence of a cause that existed before that. It is presumed that a defect that appeared within one year from the transfer of risk to the Client existed at the time of the transfer of risk, unless the Law Office proves otherwise or the contrary arises from the nature of the item or the nature of the defect.

With regard to delivered products, the consumer does not have the right to unilaterally terminate a distance contract within 14 days, as the product is fully used upon delivery.

Regarding clients who are not consumers, the rules prescribed by the Civil Obligations Act shall apply.

Negative Comments about Services or Products Provided by the Law Office

The Client guarantees that they will not post any negative comments on social media or in the media regarding the work of the Law Office or its associates unless there is a final court decision in that regard which establishes that the Law Office has committed a violation of the Client's rights.

The Client accepts the obligation to pay a contractual penalty in the amount of EUR 1,000.00 in the event of posting unfounded negative comments about the work of the Law Office or its associates on social media or elsewhere, as compensation for the damage that will be caused to the Law Office by such a comment. In addition to this contractual penalty, the Law Office has the right to full compensation for damages and all costs related to the removal of such a comment, for each comment or negative rating. This particularly applies to situations where the client gives negative ratings on the work of the Law Office when there is no basis for it in the form of a final court decision.

Final Provisions

The relationship between the Law Office and the Client is governed by the General Terms and Conditions valid at the time of acceptance of the offer, i.e., conclusion of the contract or issuance of the power of attorney.

We reserve the right to amend these General Terms and Conditions.

If you have previously used our services, you cannot assume that the General Terms and Conditions have remained unchanged. You are obliged to inform yourself about changes to these General Terms and Conditions, which will be published on our website. The changes come into effect on the day of their publication on our website.